We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.Returns take up to 14 daysto reach our warehouse and be processed.Keep hold of your proof of postage in case you need to contact us.Get more information on notifications here. If you use the ASOS app make sure to enable push notifications to be notified when your return has been processed.You can track the progress of your return by going to 'My Account' and 'My Returns'. We'll process all the items at the same time, once received back at our warehouse.These items will be marked as 'Final Sale' and will be visible at checkout. This does not affect your statutory rights. Please bear in mind that Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. Print your label and attach it to your bag (we’re working on this process!)Īll returned items will be inspected upon arrival.Check your email for your returns label.Search for the drop-off location nearest you, and select it.Use the drop-down menu to select the reason for return- there’s a text box if you want to provide more information.Go to ‘My Account’ and select ‘My Orders’.
To find your closest UPS Ground post office click here.Ĭreate your paperless return online by heading to ‘My Account’. Return through one of the 47,000 UPS Ground locations nationwide. For info on returning from Canada click here.If you return within 28 days of the item being delivered to you or available for collection a full refund will be issued to your original payment method.For orders being delivered to a Click & Collect location, you have 28 days to return your order from the date it is received by the pick-up point.
You can return any item to us within 28 days of receiving your original order, including sale items.
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